Many businesses are now shifting to VoIP Technology for carrying out business communication. There are a plethora of benefits of using the VoIP Meridian phone systems for business. However, many business owners overlook the valuable features offered by VoIP technology. Along with the options like call forwarding, voice mailing, call waiting, and remote operations, you can find a variety of other features that can help your small business to grow. In this post, they are going to shed light upon some of the remarkable features offered by the VoIP phone provider. To find more, keep reading!
Here are some Incredible features your business could benefit from using the VoIP technology.
Call forwarding/ voice mailing
It is not possible for all the business staff members to be available 24/7. But, if you have installed the VoIP phone systems for your business, you do not need to worry about such troubles. The business phone system comes with features like voice mailing and call forwarding. This allows users to receive their calls despite the location or the number. Thus, the staff members will be reachable all the time while outside the office, and even forward calls to other team members for uncompromised communication.
Do not disturb
Another important feature that comes with VoIP phone systems is DND, or we say, do not disturb. While handling the client through a phone call, the last thing any business wants to have is uninterrupted communication. Interrupted calls make the business look professional, although one can use the DND feature to forward it to one who may be able to handle it clearly.
While handling the business through phone calls, you usually have to make multiple conference calls. Staff members like managers or team leaders usually need to make such kinds of calls on a regular basis. By using the Avaya phone system one can handle communication with multiple people through the conference calls feature. Also, it enables the users to send or receive files, check calendars, and do a lot more other tasks.
This feature can help your business to set up multiple lines in a specific area. Thus, you can set up a phone system using which the caller can connect to multiple departments in real-time, or have interaction with live operators.
If your business is dealing with a regulated industry, you may have the requirement of recording the calls. The call recording can also help you to analyze customer satisfaction and let you know about their queries. When you have the VoIP phone systems installed for your business, you can easily record the calls of clients and team members. You can store the recorded calls in audio format and replay them later whenever you want.
Music on hold
Music on hold is another powerful feature that comes with VoIP Technology. By using this feature, you can set custom music for every customer waiting for the agent. This feature is provided by most VoIP providers. It keeps the customers entertained while they are waiting to get connected to their agents.
The bottom line
VoIP Technology shares powerful features with businesses and helps them to improve the customer experience by providing them internet-based services. It doesn’t matter if you want to transfer a phone call, record the audio, or have video conferencing; everything is possible with the VOIP Meridian phone system. So if you also want to enjoy some cost-saving benefits, improve business productivity, and share a memorable customer experience, switch to VoIP today. The VoIP features will let your business grow and benefit it in a number of ways.